FAQs
ORDERS
ARE THE PRICES SHOWN INCLUSIVE OF DUTY & TAXES?
No. All prices shown are not inclusive of any import duty/tax. Tax will be calculated at check out if required & you might have to pay import duty/tax fees when the goods arrive in your country.
WHAT SIZE SHOULD I ORDER?
Our sizing runs from XS to XL. We have a handy size guide tailored to each item here and images of all our models wearing different sizes in the collection. Most pieces can be worn in smaller or bigger sizes depending on how you want them to fit. For any questions about sizing just email hellostar@lrthelabel.com or dm us on Instagram, we’d love to help!
I WANT TO CHANGE OR CANCEL MY ORDER. IS THIS POSSIBLE?
If your order has not been processed/packed we can cancel it, please email orders@lrthelabel.com or dm us to proceed. If the order has been shipped we will not be able to cancel it. We cannot make changes to any orders once they have been placed, you’ll need to cancel your current order & place a new one. Please check that the item(s) in your cart are correct before proceeding.
CAN I CHANGE MY SHIPPING ADDRESS?
Please email orders@lrthelabel.com or dm us right away. If your order hasn’t been shipped there is a chance that we can change it but it’s not a guarantee. If it has been shipped, you will need to get in touch with the courier service used to change your address and redirect your package.
WHAT IS THE STATUS OF MY ORDER?
Once your order has been shipped you will receive an email with a tracking number – kI fly use this to track your order.
RETURNS
CAN I EXCHANGE, REFUND OR RETURN MY ORDER?
We only accept returns if you receive a faulty item, within 7 working days of receiving your order. We do not do exhanges or returns due to change of mind/incorrect size or item etc.
Our policy is due to :
- Our practise of slow fashion. This means, we only order a limited amount of pieces & everything is due to availability of fabric, style, size, etc. Hence, we do not do exchanges as we do not know when your preferred style will be back in stock.
- L/R still being a start-up. We do not offer free exchanges as we can’t cover the cost of shipping. We hope to be able to serve you better in the future!
WHAT IF I RECEIVED A FAULTY OR WRONG ITEM
In the rare case that this happens, you will be refunded for the cost of the item, excluding shipping & duties/taxes. We do not do exchanges as we aren’t sure when your item will be back in stock. If you have received a faulty/wrong item, please email orders@lrthelabel.com or dm us your order number & we will assist you further. Kindly note that L/R is not responsible for any loss/damage once the item has left our facility or caused by the courier service.
CAN I CHANGE MY ORDER/SIZE ONCE IT’S BEEN PLACED?
Due to limited availability, we cannot promise that the desired style and/or size will be available. To process this, please cancel your order and place a new one.
SHIPPING
WHERE DO YOU SHIP FROM?
We ship everything from Kuala Lumpur, Malaysia.
WHAT SHIPPING OPTIONS DO YOU PROVIDE?
We currently offer shipping to 25 countries with free shipping on all Malaysian orders.
- NinjaVan (MY orders only)
- FedEx (International orders)
HOW LONG WILL IT TAKE FOR MY ORDER TO ARRIVE?
Malaysia (2-5 working days)
Singapore (3-7 working days)
International orders - Depending on which courier is being used it will vary from 5-14 working days depending on which country/courier you use. Please expect delays in shipping during the holidays.
HOW MUCH IS SHIPPING?
We offer free shipping for all orders in Malaysia.
International shipping rates differ.
WHAT IF IM HAVING PROBLEMS WITH MY ORDER? (EG. HAS NOT ARRIVED, NO CONFIRMATION EMAIL, ETC.)
Email us and we’ll be happy to help you locate your order – orders@lrthelabel.com
For sizing & general enquiries, contact us at hellostar@lrthelabel.com
For anything related to orders, contact us at orders@lrthelabel.com
For press & styling enquiries, contact us at press@lrthelabel.com or manisharose@lrthelabel.com
PRIVACY POLICY